What are your shipping options and rates?

To locate our shipping rates and delivery options, click here.

How long will it take for my order to arrive?

Delivery time depends on the shipping method, time of year and product type.

• During the holiday season, increased order volume and weather conditions may cause delays.
• Some products ship directly from the vendor or are special orders, which may require additional processing time. Check the product page for any shipping details or estimated delivery times.
  

How can I track my shipment?

As soon as your order has shipped, a shipping notification is emailed to you that includes the tracking information. You can also check by logging into your gumps.com account here.

What should I do if my package is delayed, lost, or stolen?

If your order is delayed, lost or stolen, please contact Customer Service at 1-866-612-2226.

Can I change my shipping address after placing an order?

If you'd like to change to the shipping address of an order, contact Customer Service at 1-866-612-2226 — they can determine if there is still time to make your change.

Do you offer in-store pickup for online orders?

Yes, you can request an in-store pickup order by phone at 1-866-612-2226 on Monday – Saturday, 8am – 5pm (PT).

Is signature required for delivery?

A signature is required for jewelry orders over $1,000 and for all estate jewelry orders, regardless of price.