Returns and Exchanges

The Gump's Guarantee

At Gump’s, we value and appreciate every customer and we want you to be completely satisfied with your purchase. If you are not satisfied, we will gladly accept returns for a refund or exchange, excluding any shipping charges, within 30 days of purchase. Refunds will be credited to the original form of payment; gift returns will receive a merchandise credit. Merchandise must be unused, in saleable condition and in original vendor packaging. Special orders, perishable, personalized/monogrammed, seasonal and sale merchandise are not returnable. For returns requiring shipping, please contact Customer Care at customercare@gumps.com to obtain a return authorization number and a shipping label.